In line with Government’s COVID-19 announcement that people should wear masks when in public spaces, bank customers will no longer be allowed to enter banks without wearing masks.

Chairman of Eswatini Bankers Association (EBA) Zakhele Lukhele said this was in an effort to protect customers, bank staff and the general public from the virus.

He said customers will be required to wear masks before entering banks as well as sanitise their hands with sanitisers provided in banking halls.

He said: “The health and safety of Banks’ staff members and the public is of utmost consideration and importance. “

Lukhele added that banks were doing everything possible to ensure that customers, staff and the public were safe from the dreaded virus. He acknowledged that this, and other measures taken, may be difficult but we need to do a little bit more to ensure our safety.

He said banks continue to ensure that banking halls remained hygienic and numbers entering branches controlled, mainly by social distancing.

He encouraged customers to use electronic services such as mobile apps and internet banking to conduct their banking, which would minimise the need to go into branches, unless unavoidable.

He also advised that in the event customers visited retail outlets, it was best to use their cards to pay other than cash.

Lukhele said banks continue to operate normal hours since they were classified as an Essential Service, but encouraged people to avoid going to banks.

The Banks are also trying to operate with minimal staff and encourage working from home. It is therefore also important that numbers coming into banks are kept low for this to be possible.